Terms and Conditions

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booking confirmation

• By confirming your Black Barn Retreat booking and paying your deposit, you're agreeing to the terms and conditions below.

booking terms 

• All prices are in NZD and include GST, unless stated otherwise.
• Accommodation is charged on a per-night basis.
• A deposit of 40% of the total is required to secure your reservation.
• The balance remaining is due 30 days prior to check-in (see exclusions below). If you book within 30 days of arrival, full payment of the accommodation total is required.
• If the accommodation balance is not paid 30 days before check-in, it will be charged to the credit card on file.
• For bookings during the peak period of 15th December – 31st January, or for bookings of 21 nights or more, the remaining balance is due 60 days prior to check-in.
• All Summerlee bookings require payment in full 60 days prior to check-in.
• Minibar, services, and incidentals are then due within seven days of your departure, unless otherwise arranged with the Retreat Manager.
• We ask for a valid credit card to secure and confirm every booking, regardless of how you choose to pay.
• Visa, Mastercard and Amex are accepted (Diners Club cards are currently not accepted). Please note that credit or debit cards incur a service fee of up to 2.5% (up to 3.1% for Amex) to cover banking charges. This will be automatically applied at the time of payment. If you pay in cash or by bank transfer, we do not charge a fee.
• In the event of a refund, service fees are nonrefundable. Refunds may take up to 14 days and can only be issued to the same credit card or payment method used for the booking.
• If an invoice isn't paid in full and on time, the guest will be responsible for our collection and legal costs, including any fees or commissions charged by debt collection firms, and our actual legal costs and disbursements on a solicitor and own client basis. If it becomes necessary for Rush Cottage Ltd, trading as Black Barn Vineyards, to take legal action, service of any document will be deemed effective on the guest if left at the guest's business, home, or registered address.
• Rates are confirmed only after the booking is made.

cancellation policy

• If you need to cancel, please let us know in writing as soon as you can.
• Unfortunately, bookings cancelled within 30 days of arrival are not eligible for a refund.
• Bookings cancelled between 90 and 30 days prior to arrival will be refunded, less a $250 Cancellation & Administration Fee (see Peak Season and Summerlee exclusions below).
• Bookings cancelled more than 90 days before arrival are refunded in full.
• For bookings during our peak period (15 December – 31 January) or stays of 21 nights or more: cancellations made more than 90 days before arrival are refunded in full; cancellations made between 90 and 60 days before arrival forfeit the 40% deposit, and no further balance is owed; cancellations made within 60 days of arrival are non-refundable, with the full balance due as per our payment terms.
• If you leave the Retreat early or arrive later than planned, no refund is given for the unused nights.
• Our Cancellation & Administration Fee applies regardless of the reason for the cancellation.
• Black Barn Vineyards shall not be liable for any travel changes caused by a pandemic, or any other unforeseen circumstances out of their control, such as Force Majeure.
• We strongly recommend taking out travel insurance to protect your plans.

POSTPONEMENT POLICY

• If you'd like to postpone your stay, please let us know in writing as soon as you can.
• For bookings postponed between 60 and 30 days before arrival (outside Peak Season), we're happy to accept one date change. The new date must fall within 12 months of the original booking, after which the credit will expire.
• For bookings postponed within 30 days of arrival, a fee of 50% of the booking value applies to accept the date change.

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CANCELLATION OR CHANGES BY BLACK BARN RETREATS

• Sometimes unforeseen circumstances mean a booked Retreat becomes unavailable — for example, an Owner may need to withdraw their property for urgent repairs, renovations, or sale. If this happens, we'll do our best to rebook you into comparable alternative accommodation for your dates. If the substitute property has a different nightly rate, we'll invoice or refund you the difference. If we're unable to rebook you, we'll provide a full refund of your accommodation charge. Beyond this, we're not able to offer further compensation or accept liability for any other costs or losses you may incur.
• Black Barn Vineyards may terminate your booking if, in our reasonable opinion, your behaviour is inappropriate, has caused or is likely to cause distress, damage, nuisance, or any form of danger to our employees, representatives or suppliers, or to any third-party property we have booked on your behalf.

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ARRIVAL AND DEPARTURE TIMES

• Check-in is at the Black Barn Cellar Door (unless otherwise noted) between 3 pm and 4 pm on your arrival date.
• If you'd like to arrive outside these hours, just let us know in advance. Early check-ins and late check-outs are subject to availability and additional charges may apply.

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occupants

• The number of guests staying at the Retreat should not exceed the number shown on your booking confirmation (children and infants included), unless you've arranged otherwise with us in advance. Additional charges will apply if we find more guests staying than booked.
• Functions, parties and events are not permitted at Black Barn Retreats. If you'd like to invite friends or visitors who aren't staying at the property, please get approval from our team first — we consider these on a case-by-case basis. Additional charges will apply if the property is used for a function or party without approval.
• We're unable to accommodate pets.
• Please finalise your bed configuration at least 14 days before arrival. A $100 fee applies for late changes.
• Use of any extra facilities at the property, including but not limited to sporting equipment, bicycles, spas, and swimming pools, is entirely at your own risk.

HOUSEKEEPING

• You're welcome to book and pay for additional servicing via the Retreats team ahead of your stay.
• A standard exit clean is included in your booking; however, you are expected to leave the property in a tidy state. Cleaning charges will be applied if necessary.

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RESPONSIBILITIES OF THE GUEST

• The Guest is responsible for the Retreat during their stay.
• Please keep the Retreat secure during your stay, locking doors and windows when you're not at the property.
• Please observe quiet hours between 10 pm and 7 am, and be a considerate neighbour throughout your stay.
• Please let us know straight away about any pre-existing damage, breakages, or appliances/services that aren't working when you arrive, and let us know immediately if anything is damaged during your stay. We ask that you allow our staff and contractors access to the Retreat during the day for any repairs or inspections.
• We ask that you take reasonable care of the Retreat and leave it tidy on departure. If you haven't already reported any breakages or damage, please let us know before you leave.
• A $50 charge applies for each lost key or garage remote.
• Smoking, vaping, and the consumption of any illegal drugs are not permitted in Black Barn Retreats.
• If the Retreat isn't left in a reasonable condition, we'll charge for the additional cleaning time required.
• Please do not move furniture at the Retreat during your stay. If furniture is moved and damage occurs as a result, the cost of repair will be the guest's responsibility, in line with our breakages policy below.
• You must take reasonable care of your own health and safety and ensure that you behave safely at all times. You agree to observe any health and safety notices within the Retreat at all times and must ensure that your acts do not endanger the health and safety of any other person. This applies to all activities, including swimming pools, spa pools, tennis courts, home gyms, bikes and lawn games.
• Please make sure children under 10 are supervised at all times by a parent or responsible adult.
• Black Barn Vineyards accepts no responsibility for any loss/damage, or injury to guests or their property, and we recommend you arrange your own travel insurance prior to your stay.

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breakages policy

• Please note that any damage/loss caused to the property or furnishings during your stay may result in costs of repair being charged directly, either fully or partly, to you as the registered Guest.
• If you personally arrange for an external contractor to come to the Property (for example, a chef or nanny), you are liable for any breakages or damage they may cause.

the privacy act

• The customer authorises Rush Cottage Ltd to collect and hold personal information from any source it considers appropriate for use in determining creditworthiness, communicating promotional activities and product information, debt collection, or any other related purpose. The customer further authorises Rush Cottage Ltd to disclose personal information held by Rush Cottage Ltd for the purposes set out above to any other parties. The customer understands that Rush Cottage Ltd have the right to access and may request correction of personal information held by Rush Cottage Ltd about the customer.